| Place of Origin: |
China |
| Name: |
CCTV Cameras |
| Certification: |
CE, ROHS, EMC |
| ODM/OEM: |
Customization |
| Custom Logo/Package: |
Support |
FAQ
1. Q:Camera permission management: How toinvite family and friends to use my cameratogether?
A: Open the Vicoo APPand select your camera in thehome page. Click the share button on the home pageor the "Share" in the camera settings to enter the sharing page, and then click "Invite friends" to generatea QR code. Your friends can now get some of the access rights by scanning the QR code in your phone.
2. Q:Why doesn't the Wi-Fi name appear when lconnect to Wi-Fi?
A: On Apple devices with iOS13 and above, you need toturn on the "location permission" for the app in thesystem settings and change it to "allow when using."
3. Q:Will the camera show red lights when nightvision is activated?
A:The built-in infrared lamp beads make the cameraonly show some dim red lights when night vision isactivated, but the image quality is still clear under nolight environment.
4. Q:What are the requirements for Wi-Fi? A:Please use a 2.4GHz wireless network. The devicedoes not support the 5GHz wireless network.
Meanwhile, please set the Wi-Fi authentication methodto wpa2-psk or other lower level of security method. A password is required.
5. Q:How far should the camera be placed fromthe router?
A:After testing, the Wi-Fi connection distance cannormally reach up to 150 meters in the open area. However, the actual situation depends on the strengthof Wi-Fi and its surrounding environment (thick walls,electromagnetic devices, large metal objects will allcause interference to the Wi-Fi signals). lf the cameraconnection signal is weak or unstable, please place the camera as close to the router as possible.
6.Q:What is the maximum length of recordingtime?
A:You can choose the recording time in the app.Thecamera can record for a fixed time or "auto"mode,which depending on whether there is a person.The maximum length of a video is 3 minutes.
7.Q:How to quickly view videos by category?A:Click the icon in the upper left corner of the "Library"page to start the search filters.Select the search
settings and then click save to view the video playback.
8.Q:What should l do when the device is inmalfunction?
A:Long press the power button to restart the camera.lf there is no response, you can open the back shell ofthe camera, and then open the rubber plug on the sidethen press the reset button with a pointed object toforce the power off, then long press the power buttonto restart the camera
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